At the Reception Desk在接待处1

A：Sure．Here is the form for reservations．Would you mind filling in this form and pay hundred yuan in advance for him．

B：All right． This is one hundred yuan to pay for my reservation．

A：Thank you．This is a receipt for paying in advance．Please keep it．

Dialogue B

B： Have you any vacant（spare） room in the hotel？

A：Sorry，we have no vacant（spare） room for you． But I canre commend you to the Orient Hotel where you may get as pare room．

B：That sounds very good！Can I book the plane ticket（train ticket，ship ticket）here？

A：Please go to the CAAC office to book your plane ticket．If you want to book your train ticket or ship ticket，youd better go to the Shanghai International TravelService．

B： Could you tell me how many kinds of rooms do you have？

A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone．

B：Oh，I see．Thanks．

A：You are welcome．

Dialogue C

（A： Guest B： Receptionist）

A：Good afternoon，my room number is 321．Any mail for me？

B：Yes．You have two letters and one telegram， also a message was left by a lady before one hour．

A：Let me see who called…？ I have to make a phone call．Will you get me the party？ Here is the number．

B： OK．Wait for moment．… Here is your party．

A： Thank you．Ill mail a letter to U． S． A．by airmail．How much do I have to pay for you？

B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 yuan．Each additional 20grams is 15 yuan．

A：Oh，I see．Thank you very much．

Words and Expressions

heating fee 供暖费

exclude vt．把……排除在外

reasonable a．（价钱）公道的，不贵的

fortnight n．十四日，两星期

procedure n．过程，步骤，程序

check－in procedure 住宿登记手续

registration n．登记，注册

deluxe suites 豪华套房